Sign in to your Bazaar Account, select My Orders.
Tap on "Initiate a Return".
Select “I want to return the product”.
Fill out the Online Return Form with all the relevant information.
Select Pick Up or Drop Off as per your preference, Submit the request
Pack your return package securely, with the product in the original and undamaged manufacturer's packaging as delivered to you. Write your order number & return tracking number clearly on the outer side of the package.
Head to your nearest drop-off point or wait for collection by our pick-up service.
Make sure you have written your order number and return tracking number on your package at the time of drop off.
You can view your return tracking number as soon as you have filled the Online Return Form and logged your return request.

Free & Easy Returns Policy
If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Fazaarapp or website.
Return request must be raised within 14 days for all items from the date of delivery.
All Fazaar Mall items are 100% Authentic by Trusted Brands and are covered under 2x Money Back Guarantee.
Note: Groceries and Digital Goods are excluded from 2x Money Back Guarantee.
For electronic appliances & mobile phone-related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty.
For purchases under Daraz Like New, your product is covered under 3-Months Warranty (for phones) and 6-Months Warranty (for laptops and tablets). Refer to Fazaar Like New Warranty Policy and Warranty Policy for complete Terms and Conditions.
For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.
Valid reasons to return an item
The delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
Delivered product is incomplete (i.e. has missing items and/or accessories).
The delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
Delivered product is does not match product description or picture (i.e product not as advertised)
Delivered product does not fit. (i.e. size is unsuitable)
Returns Policy per Category
Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.

Phones and Tablets
Fashion
Beauty & Health
Appliances
Computing & Gaming
TVs, Audios & Cameras
Fazaar Like New
Home & Living
Sports & Travel
Baby, Toys & Kids
Grocer's Shop
Digital Goods
Any 3 Bundle
Other Categories
Conditions for Returns

The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered as unworn.

The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.

The product must be returned in the original and undamaged manufacturer's packaging/box. If the product was delivered in Fazaar packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer's packaging / box.

NOTE:It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.

If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.

Note: If your return request has been rejected, the item will be delivered back to you between 4-6 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.
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Frequently Asked Questions
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Brand

Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refere table below)
Item Type
Drop Off TAT
Pickup TAT
Hand over to Fazaar WH
QC TAT
Non Bulky
4 working Days
4 working Days
1 - 5 working days
2 working days
Bulky
N/A
7 working days
1 - 5 working days
2 working days
Please note that this policy does not apply to Fazaar Global products.
Payment Method
Refund Option
Refund Time
Debit/ Credit Card
Debit/ Credit Card
10 Working Days
HBL Direct Transfer
HBL Account
5 Working Days
Fazaar Wallet
Fazaar Wallet
30 Minutes
Equated Monthly Installments
Credit Card
10 Working Days
Easypaisa Wallet
Easypaisa Wallet
5 Working Days
Fazaar Wallet
30 Minutes
Cash on Delivery (COD)
FazaarWallet
30 Minutes
Fazaar Voucher
Fazaar Voucher
1 Working Days
JazzCash Mobile Account
Fazaar Wallet
30 Minutes

  Modes of Refund
Description
Fazaar Wallet
The Fazaar Wallet needs to be activated in order to access the refund amount. Refunds can also be withdrawn to a bank account from within the FazaarWallet. All orders paid through Cash on Delivery (COD), Easypaisa Shop (OTC) or JazzCash Mobile Account will only be refunded to the Daraz Wallet.
Refund Voucher
Vouchers will be sent to the customer registered email ID on Fazaarand can be redeemed against the same email ID.
Debit Card or Credit Card
If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by Fazaar, please contact your personal bank.
Easypaisa Wallet
If the refunded amount is not reflecting in your Easypaisa Wallet statement after refund is completed: i) Please dial 3737 from your Easypaisa number or 051-111-345-100 from any other number to contact the Easypaisa helpcenter.
Bank Deposit
The bank account details provided must be correct and the account must be active and should hold some balance. Do not provide account details of Basic Bank Account (BBA), National Bank and Khyber bank as refunds cannot be processed for these options. IBAN number will be needed to refund the amount.
Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.

Pre-Paid Orders Failed/False Delivery Refund Grid:

Payment Method
Refund Option
Refund Time
Debit/Credit Card
Debit/Credit Card
20 Working Days
HBL Direct Transfer
HBL Account
15 Working Days
Fazaar Wallet
Fazaar Wallet
11 Working Days
Equated Monthly Installments
Credit Card
20 Working Days
Easypaisa Wallet
Easypaisa Wallet
15 Working Days
Easypaisa Shop (OTC)
FazaarWallet
11 Working Days
Fazaar Refund Voucher
Refund Voucher
11 Working Days
JazzCash Mobile Account
Fazaar Wallet
11 Working Days

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Warranty Policy
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